Your team supports many system implementations in all business areas. Do you find that results for these system implementations could be soooo much better if the user only understood what they really need in a system? The hardest part about gathering requirements is that the users don’t understand what they want. Their process is clunky, they have a lot of unnecessary steps, and they can’t tell you exactly who does what. Does this sound familiar? If yes, keep reading. If not, I’d love to hear about how well your business users can articulate their process: awalker@hr-worx.com.
I’m a process consultant that can deep dive into your business user’s “real” process and help your IT BA create true requirements for successful system implementation. Companies typically hire my services when they are migrating from one system to another. I help them understand the pain points of their current process and create a more efficient, user-friendly future-state process and supporting documents.
As you know, the new system is only as good as the process. Too many business users put a bad process into a good system and are disappointed with the results. I can help maximize the return of the investment, reduce headcount, reduce turnaround time, and increase customer satisfaction. I can provide more in-depth process analysis and solution recommendations than typically offered with standard implementation services. I work well with the implementation team.
In my most recent project, the client is migrating their vendor and contract management process to Workday from another system. I’m collecting key feedback from process users and stakeholders and identifying the key pain points in the process. I’m working with the IT team (Workday functionality) and procurement to recommend solutions to make this process more efficient. We expect to reduce 1 full headcount in procurement, improve the turnaround time by 3 weeks, and increase the customer satisfaction rating by 60% because we improved the process before configuring it in Workday.
I can help with your IT system implementation. Schedule your free consultation today. I have experience with small to large global clients in the Twin Cities.
Some companies also hire my services after they just implement a new system for all the same reasons.